1 Chome-21-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023

Phone: +81 3-3342-5012

Email: info@vethomair.com

Terms of Service

Last updated: November 6, 2025

Agreement to Terms

Welcome to AutoFlow. These Terms of Service govern your use of our website, services, and training programs. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Please note: These Terms should be read in conjunction with our Privacy Policy and Cookie Policy.

Acceptable Use of Our Services

Permitted Uses

You may use our services for the following purposes:

  • Learning about robotic process automation and our services
  • Contacting us for legitimate business inquiries
  • Enrolling in training programs and courses
  • Accessing resources and educational content
  • Engaging with our consulting and implementation services

Prohibited Uses

You agree not to use our services for any of the following:

  • Any unlawful purpose or in violation of applicable laws or regulations
  • Attempting to gain unauthorized access to our systems or networks
  • Distributing malware, viruses, or any harmful code
  • Scraping, data mining, or automated data collection without permission
  • Impersonating any person or entity or misrepresenting your affiliation
  • Interfering with or disrupting the operation of our services
  • Using our content or intellectual property without authorization
  • Submitting false, misleading, or fraudulent information

Consequences of Violations

Violation of these Terms may result in immediate termination of your access to our services, removal of any content you have submitted, and potential legal action. We reserve the right to investigate violations and cooperate with law enforcement authorities.

Account and Access Management

Account Creation

Some of our services may require you to create an account. When creating an account:

  • • You must provide accurate, current, and complete information
  • • You must be at least 18 years old or have legal capacity to enter into contracts
  • • You are responsible for maintaining the confidentiality of your account credentials
  • • You are responsible for all activities that occur under your account
  • • You must notify us immediately of any unauthorized use of your account

Account Security

You are responsible for maintaining the security of your account:

Your Responsibilities

  • • Use strong, unique passwords
  • • Do not share account credentials
  • • Log out from shared devices
  • • Report suspicious activity immediately

Our Commitment

  • • Encrypted password storage
  • • Secure authentication systems
  • • Regular security monitoring
  • • Prompt breach notifications

Account Suspension and Termination

We reserve the right to suspend or terminate your account under the following circumstances:

  • • Violation of these Terms of Service
  • • Fraudulent, abusive, or illegal activity
  • • Extended period of inactivity (typically 24 months)
  • • Request from you to close your account
  • • Failure to pay for services rendered
  • • Security concerns or compromised account

Upon termination, your right to use our services will immediately cease. You may lose access to any data associated with your account. We will make reasonable efforts to provide advance notice of termination when possible.

Multiple Accounts

Unless explicitly authorized, you may not create multiple accounts for the same individual or entity. Creating multiple accounts to circumvent restrictions, abuse our services, or gain unfair advantages is prohibited and may result in termination of all accounts.

Service Availability and Limitations

Service Uptime and Maintenance

We strive to provide reliable and uninterrupted service, but we cannot guarantee 100% uptime. Our services may be temporarily unavailable due to:

  • Scheduled maintenance and updates
  • Emergency repairs or system issues
  • Third-party service provider outages
  • Network or infrastructure failures
  • Security incidents or attacks
  • Force majeure events

We will make reasonable efforts to notify users in advance of scheduled maintenance and to minimize service disruptions.

Feature Availability

We continuously improve and evolve our services. This means:

  • • Features may be added, modified, or removed at our discretion
  • • Some features may be available only to certain user groups or service tiers
  • • Beta features may be unstable or subject to change without notice
  • • We do not guarantee backward compatibility with all previous versions

Geographic Restrictions

Our services are primarily designed for users in and may not be available in all countries or regions. Some features or content may be restricted based on your geographic location due to legal, regulatory, or operational requirements. We do not represent that our services are appropriate or available for use in all locations.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes:

  • Changes to website design, layout, or navigation
  • Updates to training program content and structure
  • Adjustments to pricing or service packages
  • Implementation of new technologies or platforms

We are not liable for any loss or inconvenience resulting from service modifications or discontinuation.

Intellectual Property Rights

Our Content and Trademarks

All content on our website and in our services, including but not limited to text, graphics, logos, images, videos, software, and documentation, is owned by AutoFlow or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Protected Elements Include:

  • • The AutoFlow name and logo
  • • Website design and layout
  • • Training materials and course content
  • • Documentation and technical guides
  • • Software code and algorithms
  • • Marketing materials and presentations

License to Use Our Services

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for their intended purpose, subject to these Terms. This license does not include the right to:

  • • Reproduce, distribute, or create derivative works from our content
  • • Use our content for commercial purposes without permission
  • • Remove or modify any copyright or proprietary notices
  • • Reverse engineer or decompile any software
  • • Frame or mirror any part of our services

User-Generated Content

If you submit any content to us (such as feedback, suggestions, testimonials, or other communications):

  • • You retain ownership of your content
  • • You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content for business purposes
  • • You represent that you have all necessary rights to grant this license
  • • You agree that we may use your feedback without compensation or attribution

Copyright Complaints

If you believe that any content on our services infringes your copyright, please contact us at info@vethomair.com with a detailed description of the alleged infringement, including the location of the content and your contact information. We will investigate and take appropriate action in accordance with applicable law.

Payment and Billing Terms

Pricing and Fees

All prices are listed inese Yen (¥) and are subject to change without notice. The price you see at the time of enrollment or purchase is the price you will pay, unless otherwise stated. Prices exclude applicable taxes, which will be added at checkout where required.

Payment Methods

We accept various payment methods as indicated during the checkout process. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge all fees incurred.

Refund Policy

Our refund policy varies by service type. For training programs, please refer to the specific program terms. For consulting services, refund eligibility depends on the service agreement. Contact us for specific refund inquiries.

Disclaimers and Warranties

IMPORTANT DISCLAIMERS

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM USING OUR SERVICES.

No Professional Advice: Information provided through our services is for educational and informational purposes only and should not be considered professional advice. Consult with qualified professionals for specific advice related to your situation.

Third-Party Content: We are not responsible for the accuracy, completeness, or reliability of any third-party content, links, or resources referenced in our services.

Results May Vary: Individual results from our training programs and services may vary based on numerous factors. We make no guarantees regarding specific outcomes or success rates.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

  • • Your use or inability to use our services
  • • Any unauthorized access to or use of our servers
  • • Any interruption or cessation of transmission to or from our services
  • • Any bugs, viruses, or other harmful code transmitted through our services
  • • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted or transmitted through our services

Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or ¥50,000, whichever is less.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Tokyo. You consent to personal jurisdiction in these courts.

Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If informal resolution is not possible, disputes will be resolved through the courts as specified above.

Questions About These Terms?

If you have any questions or concerns about these Terms of Service, please contact us:

Contact Information

AutoFlow

1 Chome-21-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023

Phone: +81 3-3342-5012

Email: info@vethomair.com

Contact Form

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM JST

Closed on weekends andese national holidays

We typically respond to inquiries within one business day.