1 Chome-21-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023
Phone: +81 3-3342-5012
Email: info@vethomair.com
Privacy Policy
Last updated: November 6, 2025
Our Commitment to Your Privacy
At AutoFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or engage with our services. We are committed to transparency and giving you control over your data.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and's Act on the Protection of Personal Information (APPI). This policy applies to all visitors and users of our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you interact with our website or contact us:
- Contact Information: Name, email address, phone number, company name when you fill out contact forms or request information
- Communication Data: Messages, inquiries, and feedback you send to us
- Professional Information: Job title, industry, business needs related to automation services
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- ge Data: Pages visited, time spent on pages, links clicked, navigation paths
- Location Data: General geographic location based on IP address
- Referral Information: Website or search engine that referred you to our site
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our cookiege, please visit our Cookie Policy.
How We Use Your Information
We process your personal data for the following purposes:
Providing Services
- • Respond to your inquiries and requests
- • Provide information about our automation solutions
- • Deliver training programs and consulting services
- • Process and fulfill service agreements
Website Improvement
- • Analyze websitege and performance
- • Improve user experience and functionality
- • Optimize content and navigation
- • Test new features and enhancements
Marketing Communications
- • Send relevant information about our services
- • Share industry insights and automation trends
- • Notify you about new training programs
- • Send newsletters (with your consent)
Legal Compliance
- • Comply with legal obligations
- • Protect our legal rights and interests
- • Prevent fraud and security threats
- • Maintain business records
Legal Basis for Processing
We process your personal data based on: your consent, performance of a contract, our legitimate business interests, or compliance with legal obligations. You have the right to withdraw consent at any time where we rely on consent as the legal basis.
How We Share Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us with website hosting, analytics, email delivery, and customer relationship management. These providers are bound by confidentiality agreements and can only use your data to perform services on our behalf.
Legal Requirements
We may disclose your information if required by law, legal process, or government request, or if necessary to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption
All data transmitted through our website is encrypted using SSL/TLS technology. Sensitive data stored on our servers is also encrypted.
Access Controls
We restrict access to personal data to authorized employees and partners who need it to perform their duties.
Monitoring
We regularly monitor our systems for potential vulnerabilities and attacks, and conduct security audits.
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours as required by law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- • Contact Form Data: 2 years from last contact
- • Analytics Data: 26 months (Google Analytics default)
- • Marketing Preferences: Until you unsubscribe or request deletion
- • Service Records: 7 years for business and tax purposes
- • Security Logs: 1 year
Your Privacy Rights
Under data protection laws, you have several rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you, including information about how we use it.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purposes we collected it.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
Right to Object
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Restrict Processing
You can request that we temporarily restrict the processing of your personal data in certain situations.
Right to Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
How to Exercise Your Rights
To exercise any of your privacy rights, please contact us via:
- • Email: info@vethomair.com
- • Phone: +81 3-3342-5012
- • Contact Form: Visit our contact page
- • Mail: 1 Chome-21-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023
We will respond to your request within 30 days. To protect your privacy, we may need to verify your identity before processing your request.
International Data Transfers
Your personal data may be processed in countries outside of, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- • Standard contractual clauses approved by regulatory authorities
- • Ensuring the recipient country has adequate data protection laws
- • Implementing technical and organizational security measures
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- • Update the "Last updated" date at the top of this page
- • Notify you via email if you have provided your email address
- • Display a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions or Concerns?
If you have any questions about this Privacy Policy or our data practices, or if you wish to file a complaint, please contact us:
Contact Details
AutoFlow
1 Chome-21-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023
Phone: +81 3-3342-5012
Email: info@vethomair.com
Supervisory Authority
You also have the right to lodge a complaint with the Personal Information Protection Commission of or your local data protection authority if you believe we have not complied with applicable data protection laws.